Terms and Conditions

Telephonic Support

(a) Services: RescueBox will attempt problem diagnosis and a solution over the telephone for an applicable fee. In certain cases, however, problem diagnosis and support may not be completed because of a problem with your computer or its configuration that is beyond our control.


(b) User Responsibility: You understand and agree that prior to contacting or allowing RescueBox to perform diagnostic repair on your computer, it is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives. You acknowledge and agree that RescueBox shall not be responsible under any circumstance for any loss or corruption of data and/or software.


(c) Remote Access: RescueBox offers remote access service to assist in diagnosing and resolving system issues. This process allows a RescueBox Agent to remotely access your computer to determine the problem and either repair it or provide advice on what options are available to fix the issue. By taking advantage of this service, you are giving permission to a RescueBox Agent to log into your computer which may contain personal information. A RescueBox Agent will only search your computer to determine the cause of the problem and will attempt to limit their interaction with your files to a minimum. It is your responsibility to ensure all of your files, especially those containing personal information, are secure to prevent any type of data loss or corruption.


Terms Applicable To Remote IT Support Services:

Limitations To Service: RescueBox and/or it's third party service provider reserves the right to refrain from providing any or all services ordered and instead refund the customer's payment, wholly or in part, on the basis that the minimum system requirements are not met or the technical needs (including wiring or overcoming phsyical or technical barriers) or other requirements of the customer are unusual or extensive and beyond the scope of this service agreement as reasonably determined by best buy and/or it's third party service provider.


Force Majeure: If RescueBox's and/or its third party service provider's ability to render services is impaired by you or circumstances beyond the control of RescueBox and/or its third party service provider, RescueBox and/or its third party service provider may choose not to provide services.


Limitation Of Remedy: Under no circumstances shall RescueBox and/or it's third party service provider be liable to you or any other person for any damages, including without limitation, any indirect, incidental, special or consequential damages, expenses costs, profits, lost savings or earnings, lost or corrupted data, or other liability arising out of, or related to, the services provided by RescueBox and/or it's third party service provider or out of the installation, uninstallation, use of, or inability to use your computer equipment, hardware, peripherals, or the network resulting from the services provided hereunder.


Release Of Liability: You affirmatively release and hold harmless RescueBox and/or its third party service provider from and against any loss, liability, or damage that you or the owner or lessee may suffer, including but not limited to any loss of any data and the non-functioning of any component or element of your computer equipment or peripherals resulting from RescueBox and/or its third party service provider's agents, partners and/or third party service providers, regardless of the warranties, disclaimers and waivers particular service and shall constitute liquidated damages and are a reasonable estimate of damages to you.


Changes, Cancellations And Refunds

To change your order you must contact RescueBox Technical Support at +27 (0) 861 000 687 or e-mail support@rescuebox.co.za


Legal Notice

RescueBox® refers to a line of technology services provided by Comit Technologies CC.